Refund policy

Return, Replacement & Refund Policy

Thank you for shopping with us! We aim to provide a seamless shopping experience. Please read our policy regarding returns, replacements, and refunds carefully before making a purchase.

1. 7-Day Replacement Only Policy

We offer a 7-Day Replacement Policy from the date of delivery.

  • No Direct Refunds: Please note that we do not offer direct monetary refunds or cash refunds for change of mind, sizing issues, or if you no longer want the product.

  • If you receive a damaged, defective, or incorrect product, we will gladly replace it with a brand-new unit of the same item at no extra cost to you.

2. Mandatory Parcel Opening Video Policy (Strict)

To protect our business from fraudulent claims and to ensure a smooth replacement process, a continuous, unedited Parcel Opening Video is absolutely mandatory.

⚠️ IMPORTANT REQUIREMENTS FOR THE VIDEO:

  • The video must start before you open the courier polybag/box.

  • The shipping label (with the tracking number and your details) must be clearly visible in the video.

  • The video must be one single continuous shot (no cuts, no edits, no pauses).

  • The video must clearly show the unboxing and the specific defect/damage or missing item in the product.

If you fail to provide a proper parcel opening video as per the guidelines above, your replacement request will be automatically rejected. No exceptions will be made.

3. Conditions for a Valid Replacement

To be eligible for a free replacement, your item must meet the following criteria:

  • The issue must be reported within 7 days of delivery.

  • The product must be unused, unwashed, and in the same condition that you received it.

  • It must be in its original packaging with all tags, manuals, and accessories intact.

4. How to Raise a Replacement Request

Since we do not accept direct automated returns, all requests are manually reviewed by our support team to provide you with the best solution.

  1. Capture your mandatory Parcel Opening Video and take clear photos of the issue.

  2. Email us at [Insert Your Support Email, e.g., fitcure99@gmail.com] or WhatsApp us at 9625526271 within 7 days of delivery.

  3. Include your Order ID and attach the video/photos.

  4. Our team will review your request within 24–48 hours. Once approved, we will arrange a reverse pickup or guide you on the next steps for your replacement.